Refund Specialist

About This Refund Specialist Role

US Acute Care Solutions (USACS) is hiring for a Refund Specialist position connected to Remote (Occasional Meetings in Canton, Ohio May Be Required). This Bellencia Career Hub summary translates the original job posting into a structured, easier-to-scan career lead for job seekers comparing remote, hybrid, back-office, healthcare, billing, and administrative opportunities.

The role appears to focus on accurate account work, structured documentation, research, and timely follow-through. Candidates should review the official posting carefully before applying because employer needs, schedules, location rules, and application requirements can change.

Key Responsibilities

Daily Work You May Handle

• Research patient accounts to determine if requested refunds should be processed
• Review credit balances and payment activity to identify appropriate refund actions
• Analyze Explanation of Benefits (EOBs) to verify payment application and account status
• Contact insurance carriers to obtain information necessary to process refunds
• Enter account adjustments and refund transactions when appropriate
• Document account activity, research findings, and refund actions within billing systems
• Maintain supporting documentation for adjusted and refunded accounts
• Investigate discrepancies and resolve account-related issues
• Support additional departmental duties as assigned

The core workflow centers on accuracy, research, and keeping accounts or records moving through the correct process. A strong applicant should be comfortable reviewing details, comparing information across systems, updating records, and documenting outcomes in a way that supports clean handoffs between departments.

Minimum Requirements

Education, Experience, and Technical Knowledge

• High School Diploma or equivalent
• Minimum of one year of experience in medical insurance, payment processing, or insurance follow-up
• Strong attention to detail and organizational skills
• Experience with spreadsheet applications and data entry
• Ability to research, analyze, and resolve discrepancies
• Strong communication skills with insurance carriers and internal teams
• Ability to manage multiple priorities in a fast-paced environment
• Understanding of medical insurance terminology preferred

For this type of role, employers often look for a mix of practical experience, system confidence, and the ability to understand payer, billing, account, or documentation rules. Even when the role is not heavily phone-based, communication still matters because the work may involve coordination with internal teams, management, or partner departments.

Phone Level and Work Style

Bellencia phone-level estimate: Low-phone. This classification is based on the wording in the pasted posting. Because this is an estimate, applicants who need non-phone or low-phone work should confirm phone expectations during the interview. The posting reads most strongly as Revenue Cycle work with a focus on written records, account review, payer details, research, and follow-up.

Pay, Schedule, and Location Details

Pay: $16.33–$30.21 per hour. Schedule: not clearly listed. Job type: Full-time. Location or work arrangement: Remote (Occasional Meetings in Canton, Ohio May Be Required). Applicants should verify the official application page for the most current pay range, benefits, shift expectations, equipment rules, and state eligibility requirements.

Best-Fit Applicant Profile

This role may be a good match for someone who enjoys detailed, process-driven work and can stay consistent with repetitive but important tasks. It may fit job seekers with experience in medical billing, revenue cycle, accounts receivable, claims, refunds, charge capture, payer research, payment posting, documentation review, insurance eligibility, or healthcare administrative support.

• You are comfortable researching account details and correcting issues before they become larger problems.
• You can follow written procedures and keep documentation clean, accurate, and audit-ready.
• You prefer structured back-office work over sales-driven or heavy call-center duties.
• You can manage confidential information professionally and escalate unclear issues when needed.

Resume Keywords to Consider

Relevant resume keywords may include Refund Specialist, Medical / Healthcare, Revenue Cycle, Payment Posting, Refund Processing, documentation, account research, workflow queues, Excel, payer requirements, reconciliation. Use only the keywords that honestly match your experience. The strongest applications usually connect past duties directly to the employer’s listed responsibilities.

How to Apply

Use the official application link for this job posting when you are ready to apply. Before submitting, review the required experience, confirm the schedule, and tailor your resume summary and bullet points toward the highest-priority duties in this listing.