Refund Policy

Last Updated: June 2026

At Bellencia Career Hub, we strive to provide high-quality digital products, training resources, career tools, and educational content. Because many of our products are delivered digitally and provide immediate access upon purchase, special refund rules apply.

Digital Products

Digital products may include:

• Training simulators
• Downloadable guides
• Templates
• Trackers
• Worksheets
• Checklists
• PDFs
• Digital resources
• Educational materials

Due to the instant-access nature of digital products, purchases are generally non-refundable once access has been granted or files have been downloaded.

Refunds may be considered under limited circumstances, including:

• Duplicate purchases
• Corrupted or inaccessible files that cannot be corrected
• Technical issues preventing access that cannot be resolved
• Billing errors

Refund requests are reviewed on a case-by-case basis.

Training Simulators

Training simulators provide immediate access to educational content, practice environments, assessments, and related materials.

Because simulator access is granted immediately after purchase, simulator purchases are generally non-refundable once access has been provided.

If technical issues prevent reasonable access to a simulator, our support team will make reasonable efforts to resolve the issue before a refund request is considered.

Memberships and Subscription Services

Memberships and subscription-based services may be canceled at any time.

Cancellation prevents future billing but does not automatically entitle the user to a refund for previous payments.

Unless otherwise stated during checkout:

• Current billing periods remain active until expiration.
• Partial month refunds are generally not provided.
• Future recurring charges will stop after cancellation.

Certificate Programs

Certificate-related purchases, assessments, and training programs are generally non-refundable once access has been granted.

Users are responsible for reviewing program descriptions before purchasing.

Bellencia Career Hub certificates are educational completion certificates and are not professional licenses, government-issued credentials, or accredited certifications unless specifically stated.

Accidental Purchases

If you believe a purchase was made accidentally or in error, please contact us promptly.

Requests submitted shortly after purchase are more likely to be reviewed favorably than requests made after extensive product access or usage.

Chargebacks

Users agree to contact Bellencia Career Hub before initiating a chargeback with their payment provider.

We are committed to resolving reasonable billing concerns whenever possible.

Fraudulent chargebacks may result in account suspension, revocation of access, or restriction from future purchases.

Technical Support

If you experience problems accessing a product, download, membership area, or training simulator, please contact us before requesting a refund.

Many issues can be resolved quickly through technical support.

How to Request Assistance

To request support regarding a purchase, please contact us through:

Please include:

• Your name
• Email address used for purchase
• Order number (if available)
• Description of the issue

Policy Changes

Bellencia Career Hub reserves the right to update or modify this Refund Policy at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of our products and services constitutes acceptance of the current Refund Policy.