Cash Refunds Representative

About This Cash Refunds Representative Role

Integra Connect is hiring for a Cash Refunds Representative position connected to Not listed. This Bellencia Career Hub summary translates the original job posting into a structured, easier-to-scan career lead for job seekers comparing remote, hybrid, back-office, healthcare, billing, and administrative opportunities.

Integra Connect is hiring a Cash Refunds Representative to support revenue cycle cash refund operations. This role focuses on researching accounts, processing refunds, handling returned refund checks, completing adjustments and payment transfers, working cash queues, processing credit card refunds, supporting unclaimed property workflows, and completing manual refund requests. The ideal candidate has prior office experience, strong attention to detail, and an interest in healthcare revenue cycle, billing, cash receipts, refunds, and account research.

Key Responsibilities

Daily Work You May Handle

• Research accounts and resolve refund-related issues
• Pre-approve refunds
• Process returned refunds and manual checks
• Process refunds to credit cards
• Complete adjustments and payment transfers
• Work cash queues, cash work bins, and spreadsheets
• Research and process unable-to-locate refund items
• Process unclaimed property
• Post adjustments and write-off reversals from A/R Follow-Up when necessary
• Support other departments with questions and special projects

The core workflow centers on accuracy, research, and keeping accounts or records moving through the correct process. A strong applicant should be comfortable reviewing details, comparing information across systems, updating records, and documenting outcomes in a way that supports clean handoffs between departments.

Minimum Requirements

Education, Experience, and Technical Knowledge

• High School Diploma or GED
• 1 year of related office work experience
• Previous cash receipts experience preferred
• Associate degree or billing and coding certificate preferred
• Ability to learn team objectives, duties, tasks, processes, and production standards
• Understanding of medical transportation and billing processes preferred
• Knowledge of insurance terminology preferred
• Familiarity with Patient Care Reports, Hospital Face Sheets, or Computer Aided Dispatch sheets preferred

For this type of role, employers often look for a mix of practical experience, system confidence, and the ability to understand payer, billing, account, or documentation rules. Even when the role is not heavily phone-based, communication still matters because the work may involve coordination with internal teams, management, or partner departments.

Phone Level and Work Style

Bellencia phone-level estimate: Low-phone. This classification is based on the wording in the pasted posting. Because this is an estimate, applicants who need non-phone or low-phone work should confirm phone expectations during the interview. The posting reads most strongly as Revenue Cycle work with a focus on written records, account review, payer details, research, and follow-up.

Pay, Schedule, and Location Details

Pay: $17.00 – $21.00 per hour. Schedule: not clearly listed. Job type: Full-time. Location or work arrangement: Not listed. Applicants should verify the official application page for the most current pay range, benefits, shift expectations, equipment rules, and state eligibility requirements.

Best-Fit Applicant Profile

This role may be a good match for someone who enjoys detailed, process-driven work and can stay consistent with repetitive but important tasks. It may fit job seekers with experience in medical billing, revenue cycle, accounts receivable, claims, refunds, charge capture, payer research, payment posting, documentation review, insurance eligibility, or healthcare administrative support.

• You are comfortable researching account details and correcting issues before they become larger problems.
• You can follow written procedures and keep documentation clean, accurate, and audit-ready.
• You prefer structured back-office work over sales-driven or heavy call-center duties.
• You can manage confidential information professionally and escalate unclear issues when needed.

Resume Keywords to Consider

Relevant resume keywords may include Cash Refunds Representative, Medical / Healthcare, Revenue Cycle, Accounts Receivable, Coding, Refund Processing, documentation, account research, workflow queues, Excel, payer requirements, reconciliation. Use only the keywords that honestly match your experience. The strongest applications usually connect past duties directly to the employer’s listed responsibilities.

How to Apply

Use the official application link for this job posting when you are ready to apply. Before submitting, review the required experience, confirm the schedule, and tailor your resume summary and bullet points toward the highest-priority duties in this listing.