Individual Disability Senior Case Manager

About This Individual Disability Senior Case Manager Role

The employer is hiring for a Individual Disability Senior Case Manager position connected to Remote. This Bellencia Career Hub summary translates the original job posting into a structured, easier-to-scan career lead for job seekers comparing remote, hybrid, back-office, healthcare, billing, and administrative opportunities.

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. We are currently seeking a Disability Senior Case Manager for a client base across Canada. Product lines are Individual Disability and Life Waiver of Premium. The successful candidate must be able and willing to work in a team environment and be motivated to maintain exemplary customer service to our clients. Position Responsibilities: Establish and maintain superior customer service to policyholders, agents, marketing centers Manage ongoing claims by requesting further medical, financial documentation or investigations as required and consult with specialists in all areas. Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits Make decisions on claim benefit eligibility determination and communication decisions to stakeholders Document the claim file to ensure an accurate record of events that transpire in the claim handling Obtain proper file information and review with policy provisions to verify eligibility Accurately maintain claim records on system to ensure accuracy of reserve calculations Required Qualifications: University degree in any discipline or equivalent experience 2–3+ years of experience in claims adjudication, ideally in disability claims Strong customer service orientation with solid negotiation skills Excellent interpersonal skills, with strong oral and written English communication skills to interact with internal and external clients, service providers, brokers, physicians, employees, hospitals, investigators, and lawyers Strong working knowledge of medical conditions and terminology, with experience interpreting and applying financial documentation and fair claims practices Good understanding of underwriting processes Strong analytical skills to assess conflicting information from multiple sources to evaluate risk and make timely, effective decisions Preferred Qualifications: Bilingualism (French and English) is an asset; if bilingual, the successful candidate will be required to communicate in both languages to support clients in jurisdictions outside Quebec Working knowledge of government legislation and legal precedents, the Insurance Act and/or the Civil Code of Québec (asset) Demonstrated ability to make decisions and work under pressure Continuous improvement mindsetAbility to respond constructively and decisively in high-pressure or emotional situations and adapt positively to change Ability to thrive in a dynamic, fast-paced work culture ​When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location CAN, Ontario – Full Time Remote Working Arrangement Remote

Key Responsibilities

Daily Work You May Handle

• Posted Date:June 13th 2026
• Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits
• Document the claim file to ensure an accurate record of events that transpire in the claim handling
• Obtain proper file information and review with policy provisions to verify eligibility
• Accurately maintain claim records on system to ensure accuracy of reserve calculations

The core workflow centers on accuracy, research, and keeping accounts or records moving through the correct process. A strong applicant should be comfortable reviewing details, comparing information across systems, updating records, and documenting outcomes in a way that supports clean handoffs between departments.

Minimum Requirements

Education, Experience, and Technical Knowledge

• University degree in any discipline or equivalent experience 2–3+ years of experience in claims adjudication, ideally in disability claims
• Strong customer service orientation with solid negotiation skills
• Excellent interpersonal skills, with strong oral and written English communication skills to interact with internal and external clients, service providers, brokers, physicians, employees, hospitals, investigators, and lawyers
• Strong working knowledge of medical conditions and terminology, with experience interpreting and applying financial documentation and fair claims practices
• Good understanding of underwriting processes
• Strong analytical skills to assess conflicting information from multiple sources to evaluate risk and make timely, effective decisions
• Preferred Qualifications:
• Bilingualism (French and English) is an asset; if bilingual, the successful candidate will be required to communicate in both languages to support clients in jurisdictions outside Quebec

For this type of role, employers often look for a mix of practical experience, system confidence, and the ability to understand payer, billing, account, or documentation rules. Even when the role is not heavily phone-based, communication still matters because the work may involve coordination with internal teams, management, or partner departments.

Preferred Qualifications

Helpful Background for Stronger Applicants

• Bilingualism (French and English) is an asset; if bilingual, the successful candidate will be required to communicate in both languages to support clients in jurisdictions outside Quebec
• Working knowledge of government legislation and legal precedents, the Insurance Act and/or the Civil Code of Québec (asset)
• Demonstrated ability to make decisions and work under pressure Continuous improvement mindsetAbility to respond constructively and decisively in high-pressure or emotional situations and adapt positively to change
• Ability to thrive in a dynamic, fast-paced work culture
• ​When you join our team:
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• The role being advertised is an existing vacancy.
• About Manulife and John Hancock

Phone Level and Work Style

Bellencia phone-level estimate: Moderate phone. This classification is based on the wording in the pasted posting. Because this is an estimate, applicants who need non-phone or low-phone work should confirm phone expectations during the interview. The posting reads most strongly as Claims Processing work with a focus on written records, account review, payer details, research, and follow-up.

Pay, Schedule, and Location Details

Pay: not listed in the pasted posting. Schedule: not clearly listed. Job type: Full-time. Location or work arrangement: Remote. Applicants should verify the official application page for the most current pay range, benefits, shift expectations, equipment rules, and state eligibility requirements.

Best-Fit Applicant Profile

This role may be a good match for someone who enjoys detailed, process-driven work and can stay consistent with repetitive but important tasks. It may fit job seekers with experience in medical billing, revenue cycle, accounts receivable, claims, refunds, charge capture, payer research, payment posting, documentation review, insurance eligibility, or healthcare administrative support.

• You are comfortable researching account details and correcting issues before they become larger problems.
• You can follow written procedures and keep documentation clean, accurate, and audit-ready.
• You prefer structured back-office work over sales-driven or heavy call-center duties.
• You can manage confidential information professionally and escalate unclear issues when needed.

Resume Keywords to Consider

Relevant resume keywords may include Individual Disability Senior Case Manager, Healthcare, Claims Processing, Insurance Verification, documentation, account research, workflow queues, Excel, payer requirements, reconciliation. Use only the keywords that honestly match your experience. The strongest applications usually connect past duties directly to the employer’s listed responsibilities.

How to Apply

Use the official application link for this job posting when you are ready to apply. Before submitting, review the required experience, confirm the schedule, and tailor your resume summary and bullet points toward the highest-priority duties in this listing.