Telephone Banking Servicing Agent, Remote – Bilingual — CIBC
CIBC
LocationRemote - Montréal, QC, Canada
Remote statusRemote - Local Area Required
Phone levelHeavy phone
IndustryBanking / Financial Services
OccupationTelephone Banking Servicing Agent
Job functionBilingual Telephone Banking & Customer Service
State restrictionsMust reside within a 2-hour radius of the CIBC Tower in downtown Montréal; occasional onsite attendance may be required.
Eligible countriesCanada
RegionNorth America
Job Summary
Serves as the first point of contact for banking clients by phone, resolving account and product questions, recommending solutions, and referring clients to appropriate CIBC resources.
Job Description
Serves as the first point of contact for banking clients by phone, resolving account and product questions, recommending solutions, and referring clients to appropriate CIBC resources.
Additional Requirements & Compensation
Work authorizationMust be legally eligible to work in Canada at the specified location; valid work/study permit if applicable
LanguageFluent French and English
Time zoneFlexible availability Monday-Sunday, 7:00 AM-midnight Montréal/Eastern Time
Additional Job Details
Full-time permanent remote role with a November 30, 2026 start date. Contact centre operates Monday-Sunday from 7:00 AM to midnight, so evening and weekend availability is required. Fluent French and English and reliable wired home internet are required.
Posting Information
Posted date2026-09-27