Remote SMS Care Advocate Job at Lantern Care

Lantern Care is hiring a Remote SMS Care Advocate to support members through healthcare coordination, appointment scheduling, benefits education, and customer support services. This remote healthcare role is ideal for candidates with customer service, call center, healthcare support, or case coordination experience.

As an SMS Care Advocate, you will help members understand their healthcare benefits, coordinate care services, answer questions related to claims and billing, and provide ongoing support throughout the healthcare process. The role involves both inbound and outbound communication while maintaining professionalism, empathy, and confidentiality.

This position operates in a fast-paced contact center environment focused on member satisfaction, care coordination, and healthcare navigation. Candidates should be comfortable managing multiple tasks, documenting updates accurately, and working collaboratively with healthcare providers and internal teams.

Key Responsibilities

• Handle inbound and outbound member communication
• Educate members about healthcare benefits and services
• Coordinate appointments and care scheduling
• Assist with claims, billing, and benefit questions
• Document member interactions and updates accurately
• Support healthcare coordination and customer satisfaction
• Meet individual performance and attendance expectations

Qualifications

• High school diploma or equivalent required
• 1–3 years of customer service or service center experience preferred
• Strong communication and problem-solving skills
• Ability to multitask in fast-paced environments
• Healthcare coordination experience preferred
• Bilingual Spanish and English candidates preferred

Benefits

Lantern Care offers:

• Starting pay of $21.50 per hour
• Competitive monthly bonus opportunities
• Paid training
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and parental leave
• Career growth opportunities within healthcare operations

This remote healthcare opportunity is ideal for professionals seeking experience in healthcare customer support, patient advocacy, appointment coordination, care management, and remote healthcare operations.