Pharmacy Care Technician

The Pharmacy Care Technician supports CVS Specialty pharmacy operations by accurately reading, interpreting, and entering prescriptions into the pharmacy system. This role includes calculating medication doses, assigning prescription directions, processing insurance payments, routing incomplete or unclear prescriptions to prescribers for clarification, and entering updated prescription information once clarification is received.

This position also supports new patient enrollment, insurance verification, benefit investigations, medication order processing, customer education, and cross-functional pharmacy communication. Pharmacy Care Technicians help ensure prescriptions are processed accurately, safely, and in a timely manner.

Although primarily work from home, candidates must live within 75 miles of the Troy, Michigan CVS Specialty location and be willing to report onsite for equipment issues, technical needs, or performance review discussions.

### Key Responsibilities

* Read and interpret prescription information
* Enter prescriptions into pharmacy systems
* Calculate medication doses
* Assign prescription directions
* Process insurance payments
* Route unclear or incomplete prescriptions to prescribers
* Enter clarified prescription information after follow-up
* Assist with inbound phone calls
* Support new patient enrollment
* Verify insurance coverage
* Complete benefit investigations
* Process medication orders for new and existing patients
* Provide customer education
* Escalate prescription or patient issues to a pharmacist when appropriate
* Work independently in a remote specialty pharmacy environment

### Requirements

* Must live within 75 miles of Troy, Michigan
* 6+ months pharmacy technician experience
* Active valid Pharmacy Technician License as required by Michigan
* 6+ months Windows-based computer experience
* Computer keyboarding skills
* High School Diploma or equivalent work experience
* Hardwired internet connection required
* Minimum internet speed of 25 Mbps download and 3 Mbps upload
* Secure and private home workspace required
* WiFi and satellite internet are not permitted

### Preferred Qualifications

* 3+ months phone-based customer support experience
* Healthcare experience
* Benefits or insurance experience
* Prescription processing experience
* Medical billing experience
* Medical coding experience
* Medical assisting experience
* Office-based customer service experience

### Benefits

* Medical insurance
* Dental insurance
* Vision insurance
* Paid time off
* 10 paid holidays
* Retirement savings options
* Wellness programs
* Supplemental benefits
* Employee discount programs
* Overtime during business peaks
* Comprehensive full-time benefits package

### Phone Level Breakdown

* Prescription processing: High
* Insurance verification: Moderate
* Benefit investigation: Moderate
* Inbound phone calls: Moderate
* Patient/customer education: Moderate
* Data entry: High

### Best Fit For

Candidates with experience in pharmacy technician work, specialty pharmacy, prescription data entry, insurance verification, benefit investigations, medication order processing, healthcare customer support, medical billing, coding, pharmacy operations, or patient enrollment.