Remote Payments Operational Manager at Lightspeed

Lightspeed is hiring a Remote Payments Operational Manager to support its integrated payments offering for dealerships across powersports, RV, marine, trailer, and golf car industries. Lightspeed provides cloud-based dealer management software that helps dealerships manage sales, service, parts, rentals, payments, accounting, and CRM workflows.

This role is best for an experienced payments operations professional who understands transaction processing, merchant onboarding, settlement, funding, reconciliation, risk, compliance, and reporting.

What You’ll Do

As the Payments Operational Manager, you will own the day-to-day execution of payment operations. You will monitor transactions, manage exceptions, escalate issues, and help ensure payments flow correctly across in-person and card-not-present transactions.

You will also support merchant onboarding workflows, including KYC, KYB, underwriting, approvals, and declines. This role works within a PayFac or PayFac-as-a-Service operating model.

Settlement, Funding, and Reconciliation

This position manages settlement, funding, and reconciliation processes. You will partner with Finance and Accounting to help ensure dealer payouts are accurate, timely, and aligned with financial reporting.

The role also includes reviewing exceptions, tracking payment issues, monitoring funding timelines, and improving operational controls. Strong attention to detail and payment operations experience are important.

Process Improvement and Reporting

The Payments Operational Manager will develop and improve SOPs, SLAs, and playbooks. These tools support scalable, consistent, and high-quality payment operations.

You will also create and maintain dashboards for payment performance. Key metrics may include authorization rates, funding timelines, exception volumes, chargebacks, SLA adherence, revenue, margin, growth, and retention.

This role includes preparing weekly, monthly, or quarterly performance updates for senior and executive leadership.

Risk, Compliance, and Cross-Functional Support

You will work with Risk and Compliance teams to maintain controls for fraud monitoring, disputes, PCI-DSS, KYC/KYB, AML, and other payment-related requirements.

You will also partner with Product, Engineering, Finance, Risk, Compliance, Customer Support, and external partners to resolve operational issues. This role serves as a cross-functional leader for payments operations and helps turn payment insights into better products, processes, and customer outcomes.

Skills and Experience

Lightspeed is looking for someone with at least 4 years of experience in payments operations, merchant acquiring, PayFac, PayFac-as-a-Service, fintech, or card processing operations.

The ideal candidate should understand payment processing flows such as authorization, capture, settlement, refunds, and chargebacks. Experience with merchant onboarding, underwriting, fraud monitoring, and embedded payments is also helpful.

A bachelor’s degree in business, finance, operations, or a related field is listed as a requirement.

Benefits and Work Environment

This is a remote role for candidates authorized to work in the United States. Lightspeed offers a transparent salary range of $65,000–$85,000 per year.

This Remote Payments Operational Manager role is a strong fit for someone with payments operations, fintech, SaaS, merchant onboarding, reporting, reconciliation, risk, compliance, and process improvement experience.