Patient Account Specialist I

The Patient Account Specialist I works within the revenue cycle department to recover outstanding balances from patients, insurance companies, Medicare, and third-party payers. This role focuses on accounts receivable follow-up, payment resolution, account research, documentation, billing review, and payment arrangements.

The specialist reviews aging accounts, determines next actions for collection efforts, documents account activity, responds to incoming calls and correspondence, and works with internal departments to resolve outstanding balances. The role requires knowledge of insurance reimbursement requirements and healthcare billing processes.

### Key Responsibilities

#### Accounts Receivable & Collections

* Review outstanding accounts receivable reports
* Determine appropriate next actions for unpaid balances
* Work patient and third-party accounts to secure payment
* Monitor and document collection activity
* Recommend account resolution options such as write-offs, adjustments, or charity referrals

#### Patient & Insurance Communication

* Respond to incoming patient calls and correspondence
* Assist patients with payment arrangements
* Answer billing-related questions
* Communicate with insurance companies, Medicare, and third-party agencies regarding balances

#### Account Maintenance

* Update account records and documentation
* Maintain collection activity records
* Review billing for accuracy and completeness
* Utilize Meditech financial systems and related software

#### Team Collaboration

* Work with internal departments to resolve account issues
* Support efficient use of departmental resources
* Participate in maintaining quality and productivity standards

### Requirements

* High School Diploma or equivalent
* Minimum 2 years of experience with third-party reimbursement requirements
* Strong organization and time management skills
* Ability to work independently
* Strong verbal and written communication skills
* Ability to read, write, and speak English

### Preferred Skills

* Medical billing experience
* Accounts receivable experience
* Healthcare collections experience
* Insurance follow-up experience
* Medicare and commercial payer knowledge
* Meditech experience

### Good Fit For

Candidates with experience in medical billing, healthcare accounts receivable, insurance follow-up, payment posting, collections, denial resolution, reimbursement support, revenue cycle management, patient financial services, or claims follow-up.

### Benefits

Benefits not listed in posting.