Remote Partner Success Manager at NMI

NMI is hiring a Remote Partner Success Manager to join its growing Partner Success team. This role focuses on post-launch partner success, long-term account health, retention, and growth.

The Partner Success Manager supports high-value partners after launch. This person helps partners get the most value from NMI’s payments platform. The role also helps identify risks, reduce friction, and surface expansion opportunities.

What You’ll Do

In this role, you will own the post-launch success motion for a portfolio of strategic partners. You will build relationships with partner stakeholders and serve as the main success lead for assigned accounts.

You will monitor partner health across product use, support trends, and risk indicators. You will also identify friction points and create action plans to improve partner outcomes.

The role includes supporting business reviews and partner success plans. You will use data and insights to help partners improve adoption, performance, and long-term results.

Partner Health and Risk Management

The Partner Success Manager works closely with Customer Account Managers and internal teams. These teams may include Support, Product, Engineering, Partner Launch, and Solutions Engineering.

You will coordinate internal resources to remove blockers and improve partner outcomes. You will also manage complex or high-priority partner issues through internal escalation channels.

This role is not a general support role. Instead, it focuses on strategic partner health, accountability, communication, and follow-through.

Expansion and Growth Support

You will identify signs of cross-sell, upsell, or re-solutioning opportunities. These signals may come from partner performance, business needs, or platform usage trends.

You will partner with Customer Account Managers and Solutions Engineering when deeper solution design is needed. You will also use partner performance data and industry insights to support account planning.

Skills and Experience

NMI is looking for someone with 3–5+ years of experience in Partner Success, Customer Success, Strategic Account Management, Technical Account Management, or another post-sale role in FinTech, Payments, SaaS, or platform technology.

The ideal candidate should understand payment processing and partner ecosystems. This may include ISVs, ISOs, and acquiring relationships.

Strong communication, stakeholder management, analytical thinking, and cross-functional coordination skills are important. The role also requires comfort working in a fast-paced environment where processes are still growing.

Benefits

NMI offers competitive compensation, flex PTO, health, dental and vision insurance, life and disability coverage, 401(k) matching up to 4%, flexible spending accounts, 13 paid holidays, referral opportunities, colleague rewards, and paid parental leave.

This Remote Partner Success Manager role is best for someone with payments, FinTech, SaaS, customer success, partner success, or strategic account management experience.