Remote Member Support Specialist at Fruitful

Fruitful is hiring a Remote Member Support Specialist to join its Hospitality team. This role supports members as they manage their financial lives through Fruitful’s membership platform, expert guidance, and AI-powered Money Map system.

This position is fully remote and works well for someone who enjoys helping people through account questions, billing issues, membership needs, and financial service support.

What You’ll Do

As the Member Support Specialist, you will manage the member support queue from start to finish. You will review inbound email inquiries, respond clearly, and help resolve member questions with care and consistency.

You will also handle phone callbacks from the main support line. These callbacks must happen within defined SLA windows, so time management and follow-through matter.

This role includes support for membership questions, cancellations, billing concerns, banking issues, and account servicing needs. You will also identify issues that need help from Guidance, Bank/Investing Operations, or Engineering teams.

Documentation and Process Support

Fruitful is looking for someone who can do more than close tickets. You will help build the internal knowledge base, macro library, and support documentation.

You will also flag recurring issues and help improve workflows. This is a strong fit for someone who notices patterns, wants to make processes better, and enjoys helping a growing team operate more smoothly.

As the support team grows, you may also help onboard new hires by sharing common member questions, best practices, and support tips.

Qualifications

Fruitful is looking for someone with 2–3 years of member-facing, customer-facing, or support experience. Strong written communication is important because this role is email-heavy.

The right candidate should write clearly, warmly, and without confusing jargon. You should also be organized, self-motivated, and comfortable managing your time in a remote environment.

Experience with Zendesk, Intercom, Freshdesk, fintech, banking, or financial services is a plus. However, financial services experience is not required.

Benefits

Fruitful offers a competitive compensation package with salary and equity. Benefits include flexible time off, a work-from-home setup stipend, a 401(k) program with company match, and a comprehensive health benefits package with a substantial employer subsidy.

This role is a good fit for someone who wants a remote support job with email support, phone callbacks, account servicing, documentation, and process improvement.