Medical Records Processing Specialist

The Medical Records Processing Specialist supports HealthMark’s release of information operations by processing medical record requests, monitoring incoming requests, assisting with overflow processing, and ensuring requests are completed within 24–48 hours for assigned accounts. This role requires accuracy, speed, confidentiality, and the ability to follow HIPAA guidelines while handling protected health information.

Although this is a remote medical records role, it includes a significant phone component. The job listing states that the specialist may answer 30–40 calls per day on average for customer requests, making this a high-phone role rather than a back-office-only position.

### Key Responsibilities

* Process medical record requests
* Answer 30–40 customer request calls per day on average
* Work in a high-volume, fast-paced environment
* Assist with overflow processing during high-volume periods or coverage gaps
* Follow HIPAA guidelines and protect confidential PHI
* Process assigned requests within 24–48 hours of receipt
* Monitor incoming requests received through various channels
* Provide feedback on request volume and potential issues
* Perform general office duties
* Report directly to the Processing Manager

### Requirements

* Ability to work quickly and accurately
* Strong dependability and consistency
* Ability to learn new processes quickly
* Team-oriented work style
* Positive attitude and willingness to support department needs
* Ability to manage high-volume request processing
* Ability to follow HIPAA confidentiality requirements
* Comfortable handling customer calls throughout the workday

### Benefits

* Medical, dental, and vision insurance
* 401(k) matching
* Remote opportunities
* Paid time off
* Paid volunteer day
* Professional development opportunities
* Career advancement opportunities
* Collaborative and supportive work environment

### Good Fit For

This role may be a good fit for candidates with experience in medical records, release of information, health information management, healthcare customer service, HIPAA-compliant documentation, records processing, call handling, administrative support, or high-volume healthcare workflows.