Forms Completion Specialist

The Forms Completion Specialist is responsible for accurately completing FMLA and disability forms while supporting medical records and release of information workflows. This role ensures forms are completed within required turnaround times, patient information is verified, PHI requests are validated, and all documentation is processed in compliance with HIPAA and HITECH regulations.

The position requires familiarity with medical terminology, medical office procedures, FMLA and disability paperwork, EMR accounts, patient identifiers, quality screening, and records release documentation. The specialist also provides customer service to patients, patient representatives, physician coordinators, and client accounts while maintaining accuracy and professionalism.

### Key Responsibilities

* Process FMLA paperwork
* Process short-term disability paperwork
* Complete disability forms using standard responses
* Communicate with patients about forms
* Communicate with physician coordinators
* Process medical record requests
* Validate incoming PHI requests
* Verify patient information using key identifiers
* Answer incoming calls across multiple lines
* Track call data in Excel
* Complete forms within 5–7 day turnaround after payment
* Pull patient forms and PHI requests for invoicing
* Load requests into RMS
* Monitor EMR accounts for incoming requests
* Conduct quality screenings on incoming PHI
* Verify requester contact information
* Update Accounting of Disclosure logs
* Maintain professional client relationships
* Follow HIPAA and HITECH compliance requirements

### Requirements

* 1+ year medical records department experience or similar setting
* FMLA/Disability forms experience
* Medical terminology familiarity
* Medical office procedure knowledge
* Microsoft Word experience
* Microsoft Excel experience
* Excellent organizational skills
* Ability to multitask
* Ability to type 50 WPM
* Ability to use fax, copier, and scanning equipment
* Ability to learn new systems and processes quickly
* Self-motivated work style
* Team-oriented mindset
* Strong customer satisfaction skills
* Excellent communication skills

### Preferred Qualifications

* Release of Information experience
* EMR experience
* RMS experience
* PHI request processing experience
* Healthcare documentation experience
* Disability paperwork experience
* Short-term disability form experience
* HIPAA compliance experience
* Patient support experience

### Benefits

Benefits not listed in posting.

### Phone Level Breakdown

* Incoming calls: Moderate
* Patient communication: Moderate
* Physician coordinator communication: Moderate
* Medical records processing: High
* Forms completion: High
* Excel tracking and documentation: High

### Best Fit For

Candidates with experience in medical records, FMLA forms, disability paperwork, release of information, PHI request processing, healthcare documentation, medical office administration, EMR systems, HIPAA compliance, and patient record support.