Remote Customer Support Specialist at Boulevard

Boulevard is hiring a Remote Customer Support Specialist to join its customer support team. Boulevard provides a client experience platform for appointment-based self-care businesses, including salons, spas, medspas, barbershops, and similar service-based companies.

This role is designed for someone who enjoys customer support, technical troubleshooting, ticket management, and helping business users solve software-related issues.

What You’ll Do

As a Customer Support Specialist, you will spend most of your day resolving complex Tier 1 support tickets. You will assist customers through live chat, email, text, phone, and screen-sharing.

You will troubleshoot technical issues, explain workflows, and help customers understand how to use Boulevard’s platform effectively. You will also anticipate downstream impact and provide clear solutions with ownership and empathy.

Ticket Support and Troubleshooting

This role requires strong problem-solving skills and comfort working in a fast-paced support environment. You will scope issues, identify root causes, document details, and escalate when needed.

You may also handle difficult customer interactions and use de-escalation skills to keep conversations professional and productive.

Documentation and Process Improvement

Boulevard also expects this role to support internal resources when volume allows. You may help improve knowledge articles, SOPs, enablement materials, and macros.

You will also surface process improvements, identify product trends, report churn risks, and share customer insights with internal teams.

Cross-Functional Collaboration

The Customer Support Specialist will work with remote teammates and cross-functional partners across Finance, Engineering, Product, and Customer Experience.

You may also assist with incidents by following response protocols and sharing accurate updates when customer-facing issues arise.

Skills and Experience

Boulevard is looking for someone with 2–4+ years of customer-facing Enterprise Support experience, preferably in a fast-paced SaaS startup environment.

The ideal candidate should have technical aptitude and experience supporting a platform that includes data, reporting, user permissions, scheduling, payments, inventory, or similar workflows.

Strong communication, emotional intelligence, patience, attention to detail, and problem-solving skills are important for this position.

Schedule and Benefits

This role works Monday–Friday, 9 AM–6 PM EST, with occasional additional coverage for holidays or extended support needs.

Boulevard offers $31.25 per hour, plus a 10% bonus of annual base compensation. Benefits include 401(k) match, medical, dental, vision, life insurance, flexible vacation, monthly work-from-home stipend, equity, family planning resources, and learning and development perks.

This Remote Customer Support Specialist role is best for someone who enjoys SaaS support, technical troubleshooting, customer communication, ticket resolution, documentation, and fast-paced support work.