Customer Care Representative

The Customer Care Representative serves as the primary point of contact for customers by handling a high volume of inbound calls, addressing customer concerns, resolving account issues, and providing information about products and services. Representatives are expected to actively listen, build rapport, resolve customer concerns, and identify opportunities to recommend additional products or services when appropriate.

This role combines customer service, account management, call center operations, and light sales responsibilities. Team members work within performance metrics while maintaining a strong customer experience and supporting customer retention efforts.

### Key Responsibilities

* Answer high volumes of inbound customer calls
* Make outbound customer calls as needed
* Research and resolve customer concerns and service issues
* Explain products, services, and available solutions
* Build rapport and maintain positive customer relationships
* De-escalate customer concerns when necessary
* Utilize CRM systems, databases, scripts, and internal tools
* Meet call center performance metrics and service standards
* Identify customer needs and recommend appropriate products or services
* Participate in training and professional development activities
* Maintain accurate customer account information and documentation

### Requirements

* High School Diploma or GED required
* 2–4 years of customer service or inside sales experience preferred
* Strong communication and listening skills
* Strong relationship-building abilities
* Strong problem-solving skills
* Ability to identify sales opportunities
* Microsoft Office proficiency required
* CRM software experience preferred (Microsoft Dynamics or similar)
* Strong typing and computer skills
* Ability to work effectively in a team environment
* Legal authorization to work in the United States

### Preferred Qualifications

* Advanced degree preferred
* Sales certifications preferred
* Prior sales experience preferred
* Environmental or sustainability industry interest preferred

### Benefits

* Medical Insurance
* Dental Insurance
* Vision Insurance
* Life Insurance
* Disability Insurance
* Paid Maternity and Parental Leave
* Flexible Spending Accounts
* Employee Stock Purchase Program
* 401(k) Plan
* Employee Assistance Program
* Wellness Incentives
* Tuition Assistance
* Career Development Programs
* Advancement Opportunities

### Good Fit For

This role may be a strong fit for candidates with experience in customer service, call center operations, account support, inside sales, customer retention, CRM systems, customer relationship management, inbound call handling, outbound calling, or customer account management.