Remote Collections Specialist (Enrollment & Billing Representative)

Evernorth is hiring a Remote Collections Specialist to support billing, reimbursement, collections, claims follow-up, and accounts receivable operations within its Home Infusion division. This full-time remote position helps improve reimbursement outcomes, reduce payment delays, resolve billing challenges, and support patient access to care through accurate claim management and payer communications.

This Remote Collections Specialist role fits best as a moderate-phone healthcare position. Team members communicate regularly with insurance payers, patients, and internal departments while resolving reimbursement issues and collecting outstanding balances. In addition, specialists investigate denials, follow up on claims, and work directly with stakeholders to ensure timely payment resolution.

Daily responsibilities include analyzing accounts receivable, reviewing claims for reimbursement accuracy, identifying denial root causes, correcting claim errors, submitting appeals, documenting account activity, and following up on outstanding balances. Specialists also interpret Explanation of Benefits (EOBs), reprocess claims when necessary, and support reimbursement recovery efforts through detailed account research and issue resolution.

The role requires strong analytical thinking, attention to detail, problem-solving skills, and the ability to manage multiple priorities simultaneously. Team members must maintain accurate documentation, meet productivity goals, and collaborate effectively with both internal and external partners. Strong communication skills remain essential because the position involves regular interaction with payers, patients, and reimbursement teams.

Candidates with experience in healthcare billing, claims support, reimbursement services, collections, customer service, accounts receivable, payment research, denial management, or insurance follow-up may align well with this opportunity. Knowledge of ICD-10, CPT, HCPCS coding, Medicare billing, reimbursement guidelines, or payer contracts may provide additional advantages during the hiring process.

The pay range for this Remote Collections Specialist position is $17.75 to $26.00 per hour, with eligibility for an annual bonus program. Evernorth also offers medical, dental, vision, life insurance, 401(k), tuition reimbursement, paid time off, and additional employee benefits beginning on day one of employment.

Overall, this role is ideal for professionals who enjoy reimbursement analysis, denial resolution, claims follow-up, collections activities, payer communication, and healthcare revenue cycle operations while working in a structured remote environment.