Billing Analyst I

The Billing Analyst I is responsible for supporting the billing operations process through account analysis, invoice preparation, reconciliation activities, billing research, and discrepancy resolution. This position works closely with internal departments including Client Services, Sales, Operations, Collections, and Cash Applications to ensure accurate billing and customer account management.

The role focuses heavily on analytical work, account reconciliation, contract review, reporting, and resolving invoicing variances while maintaining strong communication with internal and external stakeholders. This is primarily a back-office billing and financial operations position with limited customer interaction.

### Key Responsibilities

* Research customer accounts and billing activity
* Analyze billing variances and invoice discrepancies
* Perform month-over-month billing analysis
* Prepare account reconciliation reports
* Review client agreements and contract amendments
* Process debit and credit adjustments
* Investigate billing issues and identify root causes
* Coordinate with Client Services, Sales, Operations, Collections, and Cash Applications teams
* Maintain accurate billing records and reporting
* Respond to billing-related inquiries via phone and email
* Escalate complex billing concerns when necessary
* Process special instruction billing requests
* Support customer satisfaction through timely issue resolution

### Requirements

* 2+ years of billing experience
* Strong analytical and problem-solving skills
* Ability to read and understand contracts
* Ability to interpret legal and sales agreements
* Strong written and verbal communication skills
* Ability to work independently and collaboratively
* Microsoft Word, Outlook, and PowerPoint proficiency
* Intermediate Excel skills

### Preferred Qualifications

* Accounts Receivable experience
* Salesforce experience
* Oracle experience
* ERP system experience
* Billing reconciliation experience
* Financial operations experience

### Pay Information

Not Listed

### Benefits

* Remote work environment
* Healthcare benefits
* Career growth opportunities
* Professional development
* Inclusive workplace culture

### Good Fit For

Candidates with experience in billing support, accounts receivable, payment research, financial operations, transaction investigations, account reconciliation, collections support, discrepancy resolution, or healthcare revenue cycle operations.