Outbound Call Center Rep / Member Engagement Coordinator

About This Outbound Call Center Rep / Member Engagement Coordinator Role

CVS Health / Signify Health is hiring for a Outbound Call Center Rep / Member Engagement Coordinator position connected to Remote, Continental United States. This Bellencia Career Hub summary translates the original job posting into a structured, easier-to-scan career lead for job seekers comparing remote, hybrid, back-office, healthcare, billing, and administrative opportunities.

The role appears to focus on accurate account work, structured documentation, research, and timely follow-through. Candidates should review the official posting carefully before applying because employer needs, schedules, location rules, and application requirements can change.

Key Responsibilities

Daily Work You May Handle

• Make approximately 50 outbound calls per hour through an automatic dialer
• Complete 300-400 outbound dials per day
• Schedule free in-home or virtual healthcare evaluations
• Follow 20+ approved scripts
• Respond to rebuttals persuasively and professionally
• Meet daily appointment-setting goals, including approximately 25 appointments per day
• Adjust, reschedule, and cancel appointments
• Monitor calls, appointments, handle time, and productivity metrics
• Report complaints and escalations to management
• Participate in coaching and performance improvement

The core workflow centers on accuracy, research, and keeping accounts or records moving through the correct process. A strong applicant should be comfortable reviewing details, comparing information across systems, updating records, and documenting outcomes in a way that supports clean handoffs between departments.

Minimum Requirements

Education, Experience, and Technical Knowledge

• High School Diploma or equivalent preferred
• 1+ year call center experience OR 2+ years general work experience
• Strong communication skills
• Ability to work in a high-volume, metrics-driven outbound call center environment
• Ability to follow scripts
• Persuasive communication and rebuttal skills
• Ability to follow a fixed schedule
• Strong computer skills

For this type of role, employers often look for a mix of practical experience, system confidence, and the ability to understand payer, billing, account, or documentation rules. Even when the role is not heavily phone-based, communication still matters because the work may involve coordination with internal teams, management, or partner departments.

Preferred Qualifications

Helpful Background for Stronger Applicants

• Outbound call center experience
• Auto dialer experience
• Scripted calling experience
• Appointment setting experience
• Healthcare outreach experience
• Metrics-driven call center experience

Phone Level and Work Style

Bellencia phone-level estimate: Very High Phone. This classification is based on the wording in the pasted posting. Because this is an estimate, applicants who need non-phone or low-phone work should confirm phone expectations during the interview. The posting reads most strongly as Member Outreach / Outbound Call Center work with a focus on written records, account review, payer details, research, and follow-up.

Pay, Schedule, and Location Details

Pay: not listed in the pasted posting. Schedule: Training: Monday-Friday, 8:00 AM-4:30 PM CST for 10 paid training days 8:00AM-4:30PM. Job type: Full-time. Location or work arrangement: Remote, Continental United States. Applicants should verify the official application page for the most current pay range, benefits, shift expectations, equipment rules, and state eligibility requirements.

Best-Fit Applicant Profile

This role may be a good match for someone who enjoys detailed, process-driven work and can stay consistent with repetitive but important tasks. It may fit job seekers with experience in medical billing, revenue cycle, accounts receivable, claims, refunds, charge capture, payer research, payment posting, documentation review, insurance eligibility, or healthcare administrative support.

• You are comfortable researching account details and correcting issues before they become larger problems.
• You can follow written procedures and keep documentation clean, accurate, and audit-ready.
• You prefer structured back-office work over sales-driven or heavy call-center duties.
• You can manage confidential information professionally and escalate unclear issues when needed.

Resume Keywords to Consider

Relevant resume keywords may include Outbound Call Center Rep / Member Engagement Coordinator, Medical / Healthcare, Member Outreach / Outbound Call Center, documentation, account research, workflow queues, Excel, payer requirements, reconciliation. Use only the keywords that honestly match your experience. The strongest applications usually connect past duties directly to the employer’s listed responsibilities.

How to Apply

Use the official application link for this job posting when you are ready to apply. Before submitting, review the required experience, confirm the schedule, and tailor your resume summary and bullet points toward the highest-priority duties in this listing.