Non-Dispensing Pharmacy Technician

About This Non-Dispensing Pharmacy Technician Role

Dragonfly Health is hiring for a Non-Dispensing Pharmacy Technician position connected to Tennessee, USA. This Bellencia Career Hub summary translates the original job posting into a structured, easier-to-scan career lead for job seekers comparing remote, hybrid, back-office, healthcare, billing, and administrative opportunities.

Dragonfly Health is hiring a Remote Non-Dispensing Pharmacy Technician in Tennessee. This role supports hospice pharmacy operations by processing prescriptions, maintaining patient medication records, handling inbound service calls, and assisting hospice partners, prescribers, and clinical staff. Candidates must have at least two years of recent pharmacy technician experience and hold an active Pharmacy Technician certification.

Key Responsibilities

Daily Work You May Handle

• Process new prescriptions, refills, and medication discontinuations.
• Maintain compliant and accurate patient medication profiles.
• Respond to high-volume inbound calls from hospice partners and clinical staff.
• Resolve service inquiries and escalate complex issues when necessary.
• Document activity using pharmacy systems and workflow tools.
• Meet quality, productivity, and documentation standards.
• Participate in training and continuous improvement initiatives.

The core workflow centers on accuracy, research, and keeping accounts or records moving through the correct process. A strong applicant should be comfortable reviewing details, comparing information across systems, updating records, and documenting outcomes in a way that supports clean handoffs between departments.

Minimum Requirements

Education, Experience, and Technical Knowledge

• High School Diploma or equivalent.
• Minimum 2 years of recent Pharmacy Technician experience.
• Active Pharmacy Technician license.
• Active CPhT or EXCPT certification.
• Strong communication and documentation skills.
• Ability to multitask in a fast-paced environment.
• Experience working with pharmacy systems and patient records.

For this type of role, employers often look for a mix of practical experience, system confidence, and the ability to understand payer, billing, account, or documentation rules. Even when the role is not heavily phone-based, communication still matters because the work may involve coordination with internal teams, management, or partner departments.

Preferred Qualifications

Helpful Background for Stronger Applicants

• Customer service experience in healthcare.
• Call center experience.
• Hospice pharmacy experience.
• Mail-order pharmacy experience.
• High-volume pharmacy environment experience.

Phone Level and Work Style

Bellencia phone-level estimate: Phone-Heavy. This classification is based on the wording in the pasted posting. Because this is an estimate, applicants who need non-phone or low-phone work should confirm phone expectations during the interview. The posting reads most strongly as Coding work with a focus on written records, account review, payer details, research, and follow-up.

Pay, Schedule, and Location Details

Pay: $21.50 – $23.50 per hour. Schedule: Full-Time. Job type: Full-time. Location or work arrangement: Tennessee, USA. Applicants should verify the official application page for the most current pay range, benefits, shift expectations, equipment rules, and state eligibility requirements.

Best-Fit Applicant Profile

This role may be a good match for someone who enjoys detailed, process-driven work and can stay consistent with repetitive but important tasks. It may fit job seekers with experience in medical billing, revenue cycle, accounts receivable, claims, refunds, charge capture, payer research, payment posting, documentation review, insurance eligibility, or healthcare administrative support.

• You are comfortable researching account details and correcting issues before they become larger problems.
• You can follow written procedures and keep documentation clean, accurate, and audit-ready.
• You prefer structured back-office work over sales-driven or heavy call-center duties.
• You can manage confidential information professionally and escalate unclear issues when needed.

Resume Keywords to Consider

Relevant resume keywords may include Non-Dispensing Pharmacy Technician, Pharmacy Operations, Coding, documentation, account research, workflow queues, Excel, payer requirements, reconciliation. Use only the keywords that honestly match your experience. The strongest applications usually connect past duties directly to the employer’s listed responsibilities.

How to Apply

Use the official application link for this job posting when you are ready to apply. Before submitting, review the required experience, confirm the schedule, and tailor your resume summary and bullet points toward the highest-priority duties in this listing.

Bellencia adds this expanded review so job seekers do not have to decode a long employer posting from scratch. The goal is to make the role easier to compare against your preferred work style, phone tolerance, schedule needs, and long-term career direction.