MyRepChat Support Team Member at FMG

FMG is hiring a remote MyRepChat Support Team Member to provide customer support for MyRepChat, a web-based texting application used by financial professionals to communicate with clients and prospects. FMG is an all-in-one digital marketing platform that supports financial advisors, insurance agents, and enterprises with compliant marketing solutions across websites, email, texting, social media, events, blogs, videos, and more.

In this role, the Support Team Member answers incoming calls, responds to email inquiries, attends screen share calls with clients, assists with questions and resolutions, helps align client expectations with the service, and identifies areas for support improvement. The position requires availability during regular business hours, a private and secure remote workspace, reliable internet, and the ability to stay accessible during the assigned schedule for calls, meetings, and daily support responsibilities.

This opportunity is best suited for candidates with customer service experience, strong written and verbal communication skills, critical thinking ability, remote work discipline, teamwork skills, and comfort learning new software. Compensation is listed at $15–$17 per hour depending on experience, plus monthly performance incentives.