Healthcare Customer Service Representative (Engagement Specialist)

About This Healthcare Customer Service Representative (Engagement Specialist) Role

Carenet Health is hiring for a Healthcare Customer Service Representative (Engagement Specialist) position connected to Remote (United States). This Bellencia Career Hub summary translates the original job posting into a structured, easier-to-scan career lead for job seekers comparing remote, hybrid, back-office, healthcare, billing, and administrative opportunities.

Carenet Health is hiring Remote Healthcare Customer Service Representatives (Engagement Specialists) to connect with health plan members and encourage them to schedule healthcare assessments. This role focuses on outbound member engagement, relationship building, appointment encouragement, and customer service support in a fast-paced call center environment.

Key Responsibilities

Daily Work You May Handle

• Contact health plan members by phone.
• Encourage members to schedule healthcare assessments.
• Build trust and rapport with patients and health plan members.
• Handle difficult conversations with professionalism and empathy.
• Meet productivity and performance goals.
• Document interactions accurately in company systems.
• Navigate multiple applications while maintaining quality customer service.
• Follow schedules and daily workflow requirements.

The core workflow centers on accuracy, research, and keeping accounts or records moving through the correct process. A strong applicant should be comfortable reviewing details, comparing information across systems, updating records, and documenting outcomes in a way that supports clean handoffs between departments.

Minimum Requirements

Education, Experience, and Technical Knowledge

• High School Diploma or GED.
• Strong customer service skills.
• Data entry and computer navigation skills.
• Experience with Microsoft Outlook and Microsoft Word.
• Strong verbal and written communication skills.
• Ability to multitask while speaking with customers.
• Ability to maintain schedules and productivity standards.
• Two monitors (22-inch minimum) with HDMI and DisplayPort connections.

For this type of role, employers often look for a mix of practical experience, system confidence, and the ability to understand payer, billing, account, or documentation rules. Even when the role is not heavily phone-based, communication still matters because the work may involve coordination with internal teams, management, or partner departments.

Preferred Qualifications

Helpful Background for Stronger Applicants

• Healthcare customer service experience.
• Call center experience.
• Patient engagement experience.
• Appointment scheduling experience.
• Member services experience.

Phone Level and Work Style

Bellencia phone-level estimate: Phone-Heavy. This classification is based on the wording in the pasted posting. Because this is an estimate, applicants who need non-phone or low-phone work should confirm phone expectations during the interview. The posting reads most strongly as Healthcare Customer Service work with a focus on written records, account review, payer details, research, and follow-up.

Pay, Schedule, and Location Details

Pay: $17.50 per hour. Schedule: Full-Time. Job type: Full-time. Location or work arrangement: Remote (United States). Applicants should verify the official application page for the most current pay range, benefits, shift expectations, equipment rules, and state eligibility requirements.

Best-Fit Applicant Profile

This role may be a good match for someone who enjoys detailed, process-driven work and can stay consistent with repetitive but important tasks. It may fit job seekers with experience in medical billing, revenue cycle, accounts receivable, claims, refunds, charge capture, payer research, payment posting, documentation review, insurance eligibility, or healthcare administrative support.

• You are comfortable researching account details and correcting issues before they become larger problems.
• You can follow written procedures and keep documentation clean, accurate, and audit-ready.
• You prefer structured back-office work over sales-driven or heavy call-center duties.
• You can manage confidential information professionally and escalate unclear issues when needed.

Resume Keywords to Consider

Relevant resume keywords may include Healthcare Customer Service Representative (Engagement Specialist), Healthcare Customer Service, documentation, account research, workflow queues, Excel, payer requirements, reconciliation. Use only the keywords that honestly match your experience. The strongest applications usually connect past duties directly to the employer’s listed responsibilities.

How to Apply

Use the official application link for this job posting when you are ready to apply. Before submitting, review the required experience, confirm the schedule, and tailor your resume summary and bullet points toward the highest-priority duties in this listing.

Bellencia adds this expanded review so job seekers do not have to decode a long employer posting from scratch. The goal is to make the role easier to compare against your preferred work style, phone tolerance, schedule needs, and long-term career direction.