Executive Resolution Specialist — Assurant
Assurant
LocationUnited States Virtual
Remote statusFully Remote
Phone levelHeavy phone
IndustryInsurance
OccupationCustomer Service Representatives
Job functionExecutive Escalations / Customer Resolution
State restrictionsU.S. residents; exact state eligibility not listed—verify before applying
Job Summary
Serves as a primary escalation contact for complex customer complaints, researches cases across systems, coordinates resolutions with internal teams, documents outcomes, and communicates decisions to customers and leadership.
Job Description
Serves as a primary escalation contact for complex customer complaints, researches cases across systems, coordinates resolutions with internal teams, documents outcomes, and communicates decisions to customers and leadership.
Additional Job Details
Employer-posted U.S. virtual role. Strong written and verbal communication, de-escalation, investigation, documentation, and judgment are central. Compensation was not visible in the posting reviewed.
Posting Information
Posted date2026-07-16