Customer Support Specialist — Vehlo
Vehlo
LocationFully Remote - Vehlo HQ, Knoxville, TN
Remote statusFully Remote
Phone levelHeavy phone
IndustryAutomotive Technology / Payments
OccupationCustomer Support Specialist
Job functionMerchant Payment Support
State restrictionsNo specific state restriction stated; posting is tied to Knoxville, TN
Eligible countriesUnited States
RegionUnited States
Job Summary
Supports merchants with payment-processing questions, account maintenance, reconciliation/funding research, pricing and compliance while resolving payment, fraud and risk-related issues.
Job Description
Supports merchants with payment-processing questions, account maintenance, reconciliation/funding research, pricing and compliance while resolving payment, fraud and risk-related issues.
Additional Requirements & Compensation
Work authorizationMust be eligible to work in the United States
LanguageEnglish; bilingual preferred
Time zoneNot specified; occasional overtime may be required
Additional Job Details
- Frontline support across phone, email, chat and text
- handles inbound/outbound calls and active cases simultaneously
- 1-2 years call-center experience required
- payment-processing knowledge is important.
Posting Information
Posted date2026-08-15