Customer Service Representative (Phone Support) — ARIVE
ARIVE
Pay$45,000-$55,000
LocationRemote - Continental United States
Remote statusRemote
Phone levelHeavy phone
IndustryMortgage Technology / FinTech
OccupationCustomer Service Representative
Job functionPhone & SaaS Customer Support
State restrictions100% remote within the continental United States.
Eligible countriesUnited States
RegionNorth America
Job Summary
Provides frontline phone support for mortgage-lending software users, answers product questions, performs basic troubleshooting, documents issues, and supports customers across phone, chat, email, and social channels.
Job Description
Provides frontline phone support for mortgage-lending software users, answers product questions, performs basic troubleshooting, documents issues, and supports customers across phone, chat, email, and social channels.
Additional Requirements & Compensation
Work authorizationNo visa sponsorship
LanguageStrong verbal and written English communication
Time zoneShift options include 8:30 AM-5:30 PM, 9:30 AM-6:30 PM, or 10:30 AM-7:30 PM Central Time
Additional Job Details
- Full-time salaried role requiring 2+ years of customer-support experience including phone support
- mortgage-industry experience is strongly preferred. Standard shifts are offered in Central Time. ARIVE does not provide employment visa sponsorship.
Posting Information
Posted date2026-09-23