Customer Service Desk Agent – Mortgage Support (Remote) — Unisys
Unisys
LocationRemote, United States
Remote statusFully Remote
Phone levelHeavy phone
IndustryInformation Technology / Mortgage Services
OccupationCustomer Service Representatives
Job functionMortgage Service Desk Support
State restrictionsU.S. remote; exact eligible states not listed—verify before applying
Job Summary
Answers and routes incoming mortgage-support calls, verifies caller and request information, records tickets, provides basic assistance, follows scripts and procedures, and escalates complex issues to the correct team.
Job Description
Answers and routes incoming mortgage-support calls, verifies caller and request information, records tickets, provides basic assistance, follows scripts and procedures, and escalates complex issues to the correct team.
Additional Job Details
The posting emphasizes answering and routing calls, accurate ticket documentation, customer service, and mortgage-support workflows. Confirm schedule, equipment, background-check, and state eligibility requirements in the live posting.
Posting Information
Posted date2026-07-16