Customer Service Associate Remote Job at MassMutual

MassMutual seeks a remote Customer Service Associate to join its Life Customer Care Center and provide personalized support to life insurance customers. This role focuses on building rapport, asking thoughtful questions, resolving customer requests on first contact, and helping customers understand their life insurance policies.

The Customer Service Associate handles customer questions, applies policy knowledge, resolves routine issues independently, seeks guidance for complex situations, and uses multiple systems to meet service goals. The role measures performance through customer experience, first contact resolution, call quality, call handling time, and department service levels.

MassMutual requires at least one year of customer service experience or an undergraduate degree in place of experience, plus a high school diploma or GED. Ideal candidates bring two or more years of customer service experience, Microsoft Office proficiency, multitasking skills, insurance or annuity servicing knowledge, financial product support, hospitality, retail sales, or bilingual Spanish ability. This remote role pays $45,000, includes 5% annual bonus potential, offers 12 weeks of paid virtual training, and requires weekday availability for any 8-hour shift between 8:00 AM and 8:00 PM Eastern Time.