Customer Service Analyst (Remote – US) — MassMutual Ascend
MassMutual Ascend
LocationCincinnati, OH / Remote – US
Remote statusFully Remote
Phone levelHeavy phone
IndustryFinancial Services / Annuities
OccupationCustomer Service Representatives
Job functionAnnuity Customer Service
State restrictionsU.S. remote; employer may require proximity, licensing, or approved-state residence—verify posting
Job Summary
Provides customer and financial-professional support for annuity products, researches policy and transaction questions, processes or routes service requests, documents interactions, and explains account information accurately.
Job Description
Provides customer and financial-professional support for annuity products, researches policy and transaction questions, processes or routes service requests, documents interactions, and explains account information accurately.
Additional Job Details
Employer search page lists Cincinnati, Ohio while the title says Remote–US. Confirm whether proximity or occasional office attendance is required. Annuity, insurance, financial-services, or contact-center experience may be preferred.
Posting Information
Posted date2026-07-16