Customer Experience Specialist Remote Job at Whatnot

Whatnot seeks a Customer Experience Specialist to help buyers and sellers receive fast, accurate, and helpful support across its livestream shopping marketplace. This role supports the Customer Experience team through order management, issue resolution, process improvement, and marketplace troubleshooting.

The Customer Experience Specialist interacts with buyers and sellers, resolves issues involving payments, orders, shipments, and general questions, and works with internal teams to research and close open customer concerns. The role also helps improve the customer experience by identifying repeat-contact patterns, documenting issues, and recommending process improvements.

Whatnot seeks candidates with at least two years of support experience handling email or chat services, an understanding of e-commerce and marketplace operations, and experience using customer support systems such as Zendesk, Kustomer, Intercom, or similar platforms. Strong customer focus, proactive problem-solving, process improvement skills, and weekend availability help candidates succeed in this fast-moving marketplace support role.

This position offers remote flexibility, but team members must live within commuting distance of the Phoenix, Arizona hub. Benefits include health insurance, work-from-home support, a home office setup allowance, monthly cell phone and internet allowance, wellness benefits, childcare support, 401(k), and paid parental leave.