Customer Experience Assoc — Natera
Natera
Pay$18.00-$20.75
LocationRemote - United States
Remote statusRemote
Phone levelHeavy phone
IndustryHealthcare / Genetic Testing
OccupationCustomer Experience Associate
Job functionPatient, Provider & Laboratory Customer Support
State restrictionsRemote USA; no additional state restriction stated in the posting.
Eligible countriesUnited States
RegionNorth America
Job Summary
Supports patients, medical professionals, laboratories and internal teams by phone and electronic channels, gathers missing test-order information, communicates test status and documents customer interactions.
Job Description
Supports patients, medical professionals, laboratories and internal teams by phone and electronic channels, gathers missing test-order information, communicates test status and documents customer interactions.
Additional Requirements & Compensation
Work authorizationNot stated in listing
LanguageEnglish; multilingual skills strongly preferred
Time zoneNot stated
Additional Job Details
- High-phone customer experience role. Handles PHI/HIPAA information, billing/insurance details, test status questions, technical triage and account requests. High school diploma/GED and 2+ years of customer service experience required
- degree/certification preferred.
Posting Information
Posted date2026-10-03