Client Support Specialist — Roo
Roo
Pay$18.00-$28.00
LocationRemote; hybrid if based in San Francisco
Remote statusRemote / Hybrid (San Francisco)
Phone levelModerate phone
IndustryVeterinary / Staffing Technology
OccupationClient Support Specialist
Job functionVeterinary Platform Client Support & Issue Resolution
State restrictionsRemote-first; San Francisco-based employees are hybrid. Compensation varies by geographic tier.
Eligible countriesUnited States; Canada (Toronto appears in geographic pay-tier examples)
RegionNorth America
Job Summary
Supports veterinary professionals and hospitals through email, live chat and phone, resolves first-line platform issues, coordinates escalations and maintains support documentation in HubSpot.
Job Description
Supports veterinary professionals and hospitals through email, live chat and phone, resolves first-line platform issues, coordinates escalations and maintains support documentation in HubSpot.
Additional Requirements & Compensation
Work authorizationNot stated
LanguageEnglish
Time zoneClient support hours may include early morning/evening Central Time and weekend rotations
Additional Job Details
Support coverage can include early mornings, early evenings Central Time and weekend rotations. Pay is tiered by geography: Tier 1 $24-$28, Tier 2 $21-$25, Tier 3 $21-$24, Tier 4 $19-$22, Tier 5 $18-$21.
Posting Information
Posted date2026-10-03