CCService Advocate I — CVS Health (Oak Street Health)
CVS Health (Oak Street Health)
Pay$17.00-$25.65
LocationRemote - Kansas
Remote statusRemote
Phone levelHeavy phone
IndustryHealthcare / Patient Services
OccupationContact Center Service Advocate
Job functionPatient Scheduling & Contact Center Support
State restrictionsKansas work-from-home posting; applicant must be authorized to work in the United States.
Eligible countriesUnited States
RegionNorth America
Job Summary
Handles inbound and outbound patient calls, schedules and changes appointments, enters patient information, resolves scheduling questions, documents interactions, and completes follow-up outreach.
Job Description
Handles inbound and outbound patient calls, schedules and changes appointments, enters patient information, resolves scheduling questions, documents interactions, and completes follow-up outreach.
Additional Requirements & Compensation
Work authorizationU.S. work authorization required
LanguageEnglish; Spanish, Mandarin, Cantonese or Polish preferred
Time zone40 hours/week; contact center operates 24/7 and some schedules may include a weekend shift
Additional Job Details
- Full-time, 40 hours per week. The Service Excellence Contact Center operates 24/7 and some schedules may include a weekend shift. High school diploma/GED and at least 1 year of customer-service experience are requested
- call-center and prior remote experience are preferred.
Posting Information
Posted date2026-09-27