Call Center Service Advocate I – Remote — CVS Health (Oak Street Health)
CVS Health (Oak Street Health)
Pay$17.00-$34.15
LocationRemote - United States / Chicago, IL
Remote statusRemote
Phone levelHeavy phone
IndustryHealthcare / Patient Services
OccupationCall Center Service Advocate
Job functionPatient Scheduling & Call Center Support
State restrictionsCurrent mirrors list remote availability across the United States; employees near an Oak Street Health location may be asked to report onsite if home connectivity prevents work. Verify the live posting for exact location terms.
Eligible countriesUnited States
RegionNorth America
Job Summary
Provides inbound and outbound patient support, schedules and changes appointments, answers service questions, enters and updates patient information, documents interactions, and completes follow-up outreach.
Job Description
Provides inbound and outbound patient support, schedules and changes appointments, answers service questions, enters and updates patient information, documents interactions, and completes follow-up outreach.
Additional Requirements & Compensation
Work authorizationU.S. work authorization required
LanguageEnglish; additional languages preferred
Time zoneAssigned 40-hour schedule; 24/7 contact center with possible weekend coverage
Additional Job Details
- Full-time, 40 hours per week. The contact center operates 24/7 and some schedules may require weekend coverage. High school diploma/GED and at least 1 year of customer-service experience are requested
- call-center and prior remote experience are preferred.
Posting Information
Posted date2026-09-27