Customer Service Representative — Follett Software, LLC
Follett Software, LLC
LocationRemote - United States
Remote statusRemote
Phone levelHeavy phone
IndustryEducation Technology
OccupationCustomer Service Representative
Job functionOrder Processing, Billing & Customer Support
State restrictionsOpen only to candidates currently located in the United States.
Eligible countriesUnited States
RegionNorth America
Job Summary
Provides customer support by telephone, internet and email, enters orders, resolves order-processing, warranty and billing issues, and documents customer interactions.
Job Description
Provides customer support by telephone, internet and email, enters orders, resolves order-processing, warranty and billing issues, and documents customer interactions.
Additional Requirements & Compensation
Work authorizationMust be able to work in the United States without sponsorship
LanguageEnglish
Time zoneSchedule set by the organization and may be adjusted as needed
Additional Job Details
- Requires 1-3 years of customer success/account management experience, accurate data entry and strong troubleshooting skills. Quiet/private home workspace required
- schedule may be adjusted to business needs.
Posting Information
Posted date2026-10-03