Specialist, Customer Care Resolutions — Synapse Health
Synapse Health
Pay$21.00-$25.00
LocationRemote
Remote statusRemote
Phone levelHeavy phone
IndustryHealthcare / Durable Medical Equipment
OccupationCustomer Care Resolutions Specialist
Job functionEscalation Resolution, Patient Support & Service Recovery
State restrictionsNo specific state restriction surfaced in the public posting.
Eligible countriesUnited States
RegionNorth America
Job Summary
Owns escalated patient, provider and partner concerns from intake through resolution, investigates root causes, coordinates with internal teams and documents actions and outcomes.
Job Description
Owns escalated patient, provider and partner concerns from intake through resolution, investigates root causes, coordinates with internal teams and documents actions and outcomes.
Additional Requirements & Compensation
Work authorizationNot stated
LanguageEnglish
Time zoneNot stated
Additional Job Details
Requires 2+ years in customer service, patient support or service recovery, preferably in healthcare/DME or another regulated environment. Strong verbal communication and first-call-resolution mindset are emphasized.
Posting Information
Posted date2026-10-03