Specialty, Inbound Contact Representative — CenterWell / Humana

CenterWell / Humana

Pay$38,000-$45,800 + bonus

LocationRemote - North Carolina

Remote statusRemote

Phone levelHeavy phone

IndustryHealthcare / Specialty Pharmacy

OccupationInbound Contact Representative

Job functionHealthcare Contact Center & Member Support

State restrictionsSupplied requisition is Work at Home - North Carolina. Matching current CenterWell postings also list FL, IN, OH, TN, AZ, MO, NM, and NC; verify the exact requisition's state eligibility.

Eligible countriesUnited States

RegionNorth America

Job Summary

Handles incoming telephone, digital, and written inquiries, resolves benefit and specialty-pharmacy questions, documents interactions and complaints, schedules medication deliveries, and escalates unresolved issues.

Job Description

Additional Requirements & Compensation

Work authorizationNot specified

LanguageStrong verbal and written English communication

Time zoneCurrent matching postings require flexible Monday-Saturday availability; exact schedule should be verified

Additional Job Details

Full-time inbound contact-center role. Matching current postings show 40 scheduled hours, a dedicated HIPAA-compliant workspace, minimum home-internet requirements, occasional office travel for training/meetings, and schedule flexibility Monday-Saturday. Pay range is $38,000-$45,800 annually plus potential incentive.

Posting Information

Posted date2026-09-23

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