Customer Service Agent — The Montage Accessories Co. Ltd.
The Montage Accessories Co. Ltd.
LocationRemote - Philippines
Remote statusRemote
Phone levelModerate phone
IndustryRetail / Accessories / E-Commerce
OccupationCustomer Service Agent
Job functionTicket-Based Customer Support
State restrictionsPhilippines only
Eligible countriesPhilippines
RegionAsia-Pacific
Job Summary
Owns customer tickets from start to finish, handles 40+ tickets daily, follows up on escalations, supports chat and phone contacts and contributes to SOPs and workflow improvements.
Job Description
Owns customer tickets from start to finish, handles 40+ tickets daily, follows up on escalations, supports chat and phone contacts and contributes to SOPs and workflow improvements.
Additional Requirements & Compensation
Work authorizationMust be based in the Philippines; specific work-authorization requirement not stated
LanguageStrong verbal and written English required
Time zoneMust be available to work U.S. Pacific Time; weekend availability required
Additional Job Details
- Requires 2+ years customer service experience and knowledge of Zendesk, Excel, Word, SharePoint and Outlook. E-commerce experience is a plus
- weekend and possible second-shift work may be required.
Posting Information
Posted date2026-09-12