Customer Support Specialist — Roadie
Roadie
LocationRemote - United States
Remote statusRemote
Phone levelHeavy phone
IndustryLogistics / Last-Mile Delivery
OccupationCustomer Support Specialist
Job functionLogistics Customer Support
State restrictionsNot stated
Eligible countriesUnited States
RegionNorth America
Job Summary
Provides phone, email and text support to Roadie customers and users, monitors active deliveries, resolves non-standard delivery issues, logs interactions in Salesforce and coordinates with internal teams.
Job Description
Provides phone, email and text support to Roadie customers and users, monitors active deliveries, resolves non-standard delivery issues, logs interactions in Salesforce and coordinates with internal teams.
Additional Requirements & Compensation
Work authorizationMust be authorized to work for any employer in the U.S.; no visa sponsorship
LanguageStrong written and verbal English communication
Time zoneNon-standard hours may include evenings and weekends; exact timezone not stated
Additional Job Details
Full-time, five-day workweek with schedules that may include evenings, weekends and holidays. Next class starts September 21, 2026 with four weeks of mandatory training. 2+ years customer service preferred.
Posting Information
Posted date2026-09-12