Customer Support Representative (Remote, Project Based) — Frontier / Fresh Prints
Frontier / Fresh Prints
Pay$700-$800
LocationRemote - India or Philippines
Remote statusFully Remote
Phone levelNon-phone
IndustryStaffing / Outsourced Customer Support
OccupationCustomer Support Representative
Job functionTier 1 Email Support
State restrictionsNot applicable; role is for India or Philippines
Eligible countriesIndia; Philippines
RegionAsia-Pacific
Job Summary
Provides Tier 1 support to Parkade users primarily through email, troubleshoots straightforward application issues, handles routine administrative requests, documents resolutions, and escalates complex cases.
Job Description
Provides Tier 1 support to Parkade users primarily through email, troubleshoots straightforward application issues, handles routine administrative requests, documents resolutions, and escalates complex cases.
Additional Requirements & Compensation
Work authorizationMust be based in India or the Philippines; specific work-authorization requirement not stated
LanguageStrong written and verbal English required
Time zone11:00 PM-8:00 AM PST; weekend availability required
Additional Job Details
- Project-based role expected to run approximately September 2026-September 2027. Works U.S. hours including 11:00 PM-8:00 AM PST overnight shifts
- weekends are required and days off vary by coverage needs. A video introduction is required with the application.
Posting Information
Posted date2026-09-10