Customer Support Manager — Trimble
Trimble
LocationRemote - British Columbia, Canada
Remote statusRemote
Phone levelModerate phone
IndustryForestry Technology / Industrial Software
OccupationCustomer Support Manager
Job functionTechnical Support Operations Leadership
State restrictionsBritish Columbia, Canada
Eligible countriesCanada
RegionCanada
Job Summary
Leads front-line technical support teams serving customers in Canada and New Zealand, manages incident queues and escalations, coaches support staff, analyzes incident trends, and partners with Engineering and Product teams.
Job Description
Leads front-line technical support teams serving customers in Canada and New Zealand, manages incident queues and escalations, coaches support staff, analyzes incident trends, and partners with Engineering and Product teams.
Additional Requirements & Compensation
Work authorizationCanadian work authorization required
LanguageEnglish
Time zoneBritish Columbia / Pacific business hours; approximately 15% travel
Additional Job Details
Trimble Forestry role. ITIL-style incident management, Salesforce, Jira, knowledge management, and support-operations leadership are relevant. Approximately 15% travel is expected.
Posting Information
Posted date2026-08-25