Customer Service Representative – Remote — Sharecare
Sharecare
LocationRemote - United States
Remote statusRemote
Phone levelHeavy phone
IndustryDigital Health / Healthcare Technology
OccupationCustomer Service Representative
Job functionMember & Provider Support
State restrictionsSpecific state restrictions not listed
Eligible countriesUnited States
RegionUnited States
Job Summary
Handles inbound member and provider inquiries by phone and email, documents requests, troubleshoots issues, explains Sharecare programs and services, and escalates unresolved concerns.
Job Description
Handles inbound member and provider inquiries by phone and email, documents requests, troubleshoots issues, explains Sharecare programs and services, and escalates unresolved concerns.
Additional Requirements & Compensation
Work authorizationU.S. work authorization required; employer participates in E-Verify
LanguageEnglish; Spanish preferred
Time zoneNot listed
Additional Job Details
- Medical-records experience and knowledge of valid Release of Information (ROI) requests are required
- HIPAA knowledge preferred. Spanish bilingual skills are preferred.
Posting Information
Posted date2026-08-25