Pre-Service Quality Training Specialist

The Pre-Service Quality Training Specialist is responsible for supporting quality, efficiency, and performance improvement across pre-service healthcare operations. This role conducts needs assessments, evaluates performance trends, supports training initiatives, and helps maintain effective processes that improve staff productivity and service quality.

The specialist partners with directors, managers, and operational leaders to develop training materials, coordinate new hire orientation, deliver continuing education, maintain training documentation, and support ongoing quality improvement efforts. This role is ideal for candidates with healthcare operations, quality assurance, training, coaching, leadership, or performance improvement experience.

### Key Responsibilities

* Conduct staff needs assessments
* Support performance improvement activities
* Partner with leaders to improve quality and efficiency
* Develop and maintain training materials
* Coordinate new hire orientation
* Conduct continuing education training
* Support staff development initiatives
* Maintain training aids, manuals, and handbooks
* Coordinate training logistics
* Maintain training records
* Monitor quality and personnel performance
* Support process improvement initiatives
* Work with directors, managers, and department leaders

### Requirements

* Bachelor’s Degree required
* Associate’s Degree with 2+ years relevant experience may substitute
* Quality Management Internship participation may substitute for Bachelor’s requirement
* Experience with automated information systems
* Computer software application experience
* Data entry and retrieval experience
* Leadership or coaching experience required
* Strong organizational skills
* Strong communication skills
* Ability to support training and quality initiatives

### Preferred Qualifications

* Healthcare quality experience
* Revenue cycle or pre-service operations experience
* Training specialist experience
* Staff coaching experience
* Performance improvement experience
* Healthcare leadership support experience

### Benefits

* Medical insurance
* Dental insurance
* Retirement benefits
* Paid time off
* Tuition assistance
* Career development opportunities
* Employee assistance programs
* Wellness and support programs

### Phone Level Breakdown

* Training delivery: Moderate
* Internal meetings: Moderate
* Staff coaching: Moderate
* Patient/customer interaction: Low
* Quality review work: High
* Documentation: High

### Best Fit For

Candidates with experience in healthcare training, quality assurance, performance improvement, pre-service operations, revenue cycle support, staff coaching, onboarding, leadership support, training coordination, and healthcare administration.