Veteran Fulfillment Specialist

The Veteran Fulfillment Specialist serves as a guide and advocate for veterans navigating the VA disability claims process. This role involves conducting intake consultations, reviewing service and medical histories, documenting claim information, and developing comprehensive disability claim files. Specialists work closely with veterans to ensure their stories and medical conditions are accurately represented while utilizing AI-powered tools to streamline documentation and claim development.

The position combines customer interaction, medical record review, case documentation, and claims preparation. Candidates should be highly organized, detail-oriented, comfortable discussing medical conditions, and committed to supporting veterans throughout the claims process.

### Key Responsibilities

* Conduct intake consultations with veterans regarding service history and medical conditions
* Guide veterans through the VA disability claims process
* Gather and document claim-related information accurately
* Review medical records and supporting documentation
* Utilize AI-driven tools and internal systems to support claims development
* Identify key claim elements and supporting evidence
* Maintain organized and detailed case records
* Ensure documentation supports strong and complete disability claims
* Communicate clearly and professionally with veterans throughout the process
* Handle sensitive medical and personal information confidentially

### Requirements

* Strong understanding of medical concepts, anatomy, trauma, and rehabilitation
* Excellent attention to detail and organizational skills
* Strong verbal communication skills
* Ability to explain complex information clearly
* Ability to handle confidential information professionally
* Self-motivated with strong accountability and ownership mindset
* Ability to work independently in a remote environment

### Preferred Qualifications

* U.S. Military Veteran
* Combat Medic, Corpsman, Special Operations, or related military background
* Experience reviewing or interpreting medical records
* Familiarity with VA disability claims processes
* Experience using Google Workspace
* Experience using AI-powered tools
* Experience working in remote collaborative environments

### Benefits

* Remote work environment
* Professional development opportunities
* AI-powered technology tools
* Mission-driven work supporting veterans
* Growth opportunities within a rapidly expanding organization

### Good Fit For

This role may be a strong fit for candidates with backgrounds in medical records review, healthcare administration, disability claims, case management, patient advocacy, documentation review, military services, veteran services, insurance claims, healthcare operations, or compliance-focused administrative roles.