Technical Support Engineer

The Technical Support Engineer supports automated material handling systems by troubleshooting software, hardware, PLC controls, databases, and industrial automation equipment. This role serves as a key technical resource for customers by providing remote and occasional on-site support, resolving system issues, supporting software updates, and assisting with system improvements.

The position combines software support, controls engineering, field service support, and customer-facing technical troubleshooting. Engineers work with conveyors, scanners, PLCs, VFDs, industrial networks, databases, APIs, and integrated warehouse automation systems.

This is a highly technical engineering position requiring significant experience in software support, controls engineering, automation, and material handling systems.

### Key Responsibilities

* Provide remote and occasional on-site technical support for customer systems
* Troubleshoot software, hardware, and control system issues
* Access customer environments through VPN, phone, and remote support tools
* Support conveyors, scanners, PLCs, VFDs, and automation equipment
* Develop, modify, and maintain software updates
* Support migration of legacy systems to modern platforms
* Participate in software testing, debugging, and deployment activities
* Work with databases including Microsoft SQL and MySQL
* Troubleshoot PLC systems and industrial networks
* Support commissioning and integration of control systems
* Interpret electrical schematics and control system documentation
* Participate in project design discussions and technical planning
* Act as a technical subject matter expert during customer interactions
* Maintain detailed technical documentation
* Recommend long-term solutions for recurring issues
* Support product improvement initiatives

### Requirements

* Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience
* Minimum 5 years of software support, controls engineering, or material handling systems experience
* Programming experience with C#, C++, or similar languages
* Experience with Microsoft SQL and MySQL databases
* Experience with APIs, TCP/IP, web services, and system integrations
* PLC experience (Siemens, Allen Bradley)
* Experience troubleshooting industrial automation systems
* Understanding of electrical and control systems
* Strong troubleshooting and analytical skills
* Strong communication skills
* Ability to work independently in a remote environment

### Preferred Qualifications

* JIRA experience
* AutoCAD experience
* SteepleChase experience
* PC Controls experience
* Warehouse automation experience
* Material handling systems experience

### Work Environment

* Remote work-from-home position
* Flexible schedule required
* Occasional after-hours support
* Occasional travel for customer support, training, and commissioning activities
* Fast-paced customer-focused environment

### Benefits

Benefits not listed in the posting.

### Good Fit For

This role may be a strong fit for candidates with experience in industrial automation, controls engineering, PLC programming, software engineering, field service engineering, warehouse automation, database support, systems integration, manufacturing technology, or technical engineering support.