Customer Service Representative

The Customer Service Representative serves as the primary point of contact for customers by handling inbound and outbound calls, resolving inquiries, documenting interactions, and ensuring customer satisfaction. Representatives support a variety of client contracts and may work with government, healthcare, insurance, or finance-related customers depending on assignment.

This is a traditional call center role that requires strong communication skills, problem-solving abilities, accurate documentation, and the ability to work within established quality and performance standards. Candidates must be comfortable spending most of their day handling customer calls and navigating multiple systems simultaneously.

### Key Responsibilities

* Answer inbound customer calls professionally and efficiently
* Make outbound customer calls as required
* Resolve customer inquiries, complaints, and service issues
* Identify customer concerns and provide appropriate solutions
* Maintain accurate call documentation and records
* Ensure confidentiality during customer interactions
* Follow quality assurance and performance guidelines
* Utilize call center software, desktop applications, phones, and internet resources
* Collaborate with team members on complex customer issues
* Track customer concerns and follow-up requirements
* Maintain professionalism during all customer interactions

### Requirements

* High School Diploma or GED required
* Strong communication skills
* Strong customer service skills
* Strong problem-solving abilities
* Strong computer skills
* Ability to multitask effectively
* Ability to sit for extended periods
* Ability to pass a background check
* Reliable high-speed internet connection
* Ability to hardwire internet connection via Ethernet cable

### Preferred Qualifications

* Fluent Spanish bilingual skills
* Previous customer service representative experience
* Insurance, healthcare, or finance licenses
* Public Trust Clearance or ability to obtain one for government contracts

### Benefits

* Competitive compensation
* Comprehensive healthcare coverage
* 401(k) plan
* Paid time off
* Flexible spending accounts
* Professional development reimbursement
* Additional employee and family benefits

### Good Fit For

This role may be a good fit for candidates with experience in customer service, call center operations, customer support, inbound calling, outbound calling, government services, insurance customer service, healthcare customer service, finance support, or general customer relations.