Customer Support Representative

The Customer Support Representative serves as a primary point of contact for customers by processing orders, responding to inquiries, researching issues, tracking deliveries, and coordinating with internal teams. This role supports customers throughout the order lifecycle while maintaining high levels of customer satisfaction and service.

Representatives communicate with customers through phone, email, and other channels while working closely with sales, purchasing, manufacturing, distribution, and marketing teams. The position requires strong communication skills, multitasking abilities, order entry experience, and a customer-focused approach.

### Key Responsibilities

* Process customer orders received through phone, email, fax, mail, and direct customer contact
* Provide pricing, product availability, and scheduling information
* Research and resolve customer inquiries and issues
* Track order activity and delivery status
* Expedite customer orders when necessary
* Communicate potential delivery concerns to internal teams
* Serve as a communication link between customers and sales teams
* Support process improvements and customer service initiatives
* Assist and provide guidance to newer team members
* Maintain accurate order information and documentation

### Requirements

* Associate degree in Business or related field preferred, or equivalent experience
* Minimum 3 years of customer service experience
* Manufacturing or electrical industry experience preferred
* Strong organizational and time management skills
* Ability to handle multiple priorities in a high-volume environment
* Strong computer skills, including spreadsheets, word processing, email, and web-based applications
* Proficiency with order entry systems
* Typing speed of 50 WPM with high accuracy
* Excellent verbal and written communication skills
* Strong customer service orientation
* Strong analytical and problem-solving skills
* Ability to work collaboratively in a team environment

### Benefits

* Medical, dental, and vision insurance
* Strong employer 401(k) match
* Paid time off and paid holidays
* Short-term and long-term disability coverage
* Paid maternity and parental leave
* Bonus opportunities
* Paid volunteer time
* Employee Resource Groups
* Career growth opportunities

### Good Fit For

This role may be a strong fit for candidates with experience in customer service, order processing, order entry, sales support, account support, customer account management, manufacturing support, logistics coordination, inside sales support, or high-volume customer interaction environments.