Order Processing / Data Entry Specialist

The Order Processing / Data Entry Specialist supports front-line order processing for standard lead time orders and order changes. This role reviews and enters order-related details, including product selection, item specifications, pricing, inventory, shipping information, freight requests, and special handling instructions.

This position is remote but includes customer communication through phone, email, and internal systems. The specialist works with Customer Success, Art, Sales, and Production teams to resolve order issues, clear orders for production, track fulfillment status, and maintain service quality standards in a fast-paced environment.

### Key Responsibilities

* Process incoming standard lead time orders and order changes
* Enter product, pricing, inventory, shipping, and special handling details
* Respond to customer questions about orders, changes, and shipping status
* Communicate with customers by phone, email, and internal systems
* Collaborate with Customer Success, Art, Sales, and Production teams
* Track orders from initiation through fulfillment
* Monitor order exception and error reports
* Clear and release orders for production on time
* Provide pricing support, item suggestions, and order consultation
* Handle freight quote requests and shipping inquiries
* Assist with escalated order issues and delivery follow-ups
* Support teammates and complete assigned operational tasks

### Requirements

* High School Diploma or GED required
* Must live in an eligible state
* Customer-facing, operations, or call center experience preferred
* Strong verbal and written communication skills
* Strong customer service and problem-solving skills
* Computer literacy and Microsoft Office proficiency
* Familiarity with order entry or customer service systems preferred
* Ability to work independently and collaboratively
* Strong attention to detail, organization, and follow-through
* Ability to manage multiple tasks in a high-volume environment

### Benefits

* Medical, dental, vision, disability, and additional benefits
* Flexible scheduling
* 401(k) matching
* Paid time off and paid holidays
* PCNA Cares Share Fund
* Collaborative and inclusive work environment
* Career growth opportunities

### Good Fit For

This role may be a good fit for candidates with experience in order processing, data entry, customer success, customer support, operations support, order entry, shipping coordination, inventory review, production support, call center support, or high-volume administrative workflows.