Remote Benefits Specialist
Symetra
Job Summary
Symetra is hiring a Remote Benefits Specialist to manage employer benefit accounts, resolve customer service issues, coordinate renewals, support enrollment activities, and maintain client relationships. This phone-based role combines account management, customer support, benefits administration, and insurance operations.
Job Description
Remote Benefits Specialist at Symetra
Symetra is seeking a Remote Benefits Specialist to support workforce benefits account management, customer service operations, renewals, enrollment activities, and account retention efforts. This position serves as a primary contact for employer groups and works closely with sales executives, account managers, brokers, and internal departments to ensure customer satisfaction and business growth.
This Remote Benefits Specialist role fits best as a phone job. Team members regularly communicate with customers, brokers, sales executives, implementation teams, account managers, and internal departments throughout the day. Relationship management and customer interaction are core functions of the role.
Primary responsibilities include managing a book of business consisting of employer groups with 100–499 employees, responding to customer inquiries, resolving billing issues, supporting enrollment events, coordinating implementation activities, and serving as the primary liaison for service-related concerns. Specialists also provide customer education regarding products, services, enrollment platforms, and administrative processes.
Additional responsibilities include managing policy renewals, gathering census information, coordinating with underwriting teams, supporting sales initiatives, identifying growth opportunities, negotiating renewal terms, and helping retain existing business relationships. Team members are also responsible for tracking customer interactions, supporting benefit fairs, attending occasional customer meetings, and driving customer satisfaction efforts.
The position requires strong customer service skills, organizational abilities, communication skills, problem-solving capabilities, time management, and the ability to manage multiple priorities simultaneously. Successful candidates are comfortable handling account management responsibilities, maintaining client relationships, and supporting business growth objectives.
Symetra offers a remote-first work environment, annual bonus eligibility, retirement benefits with company matching, paid time off, flexible work arrangements, professional development opportunities, and a supportive culture focused on employee growth and success.
Overall, this position is best suited for professionals who enjoy account management, customer relationship building, benefits administration, service coordination, and ongoing client communication within the insurance industry.