Information Technology Operations Manager

MediQuant is seeking an Information Technology Operations Manager to oversee IT service management, technical support operations, database teams, and technology service delivery initiatives. This leadership position supports business growth by improving operational efficiency, managing technical resources, and ensuring compliance with organizational standards and security requirements.

This role fits best as a low-phone management position. Daily responsibilities focus on team leadership, service management, operational oversight, process improvement, technical coordination, and performance management. Communication occurs through leadership meetings, employee coaching sessions, vendor coordination, and cross-functional collaboration rather than customer-facing phone support.

The Information Technology Operations Manager oversees IT support teams, database teams, service desk operations, incident management, change management, problem management, endpoint management, and business controls. The role also includes managing service level agreements, monitoring support metrics, resolving escalated technical issues, and driving service improvements that enhance user experiences.

Additional responsibilities include documenting processes, maintaining knowledge management resources, generating operational reports, collaborating with business departments, supporting staff development, conducting performance reviews, hiring team members, and leading training initiatives. The position also requires active participation in process improvement efforts and strategic planning activities.

Candidates should possess extensive IT operations experience, leadership skills, service management expertise, project management knowledge, and experience managing technical teams. Knowledge of ITSM principles, service desk operations, technical infrastructure, and organizational technology support functions is highly valuable.

Overall, this position is ideal for experienced IT leaders who enjoy managing technical teams, improving service delivery, driving operational efficiency, and supporting organizational technology initiatives within a remote-friendly environment.