Remote Concierge Support Specialist

Gold Star Foods is hiring a Concierge Support Specialist to support customer experience, data accuracy, order fulfillment, and cross-department communication. This role helps national divisions manage customer order challenges, product shortages, allocation reporting, and data-related issues that impact service quality.

This Concierge Support Specialist role fits best as a low-to-moderate phone position. The job requires excellent verbal, telephone, and written communication skills, so regular communication with internal teams and possibly customers will occur. However, the main responsibilities focus on reviewing reports, auditing data, identifying order challenges, and coordinating solutions rather than handling back-to-back customer service calls.

Daily responsibilities include reviewing allocation reports, checking late product notifications, reviewing add-on reports, identifying customer order challenges, and verifying promotion data for accuracy, availability, and quantity. The specialist also manages customer product shortages received by Sales and Customer Experience teams while helping identify opportunities to improve service and reinforce SOP expectations.

This role requires strong data entry skills, 10-key experience, attention to detail, urgency, organization, and the ability to work under pressure. Team members must use Microsoft Word, Excel, Outlook, Windows, and Microsoft Navision while learning additional software programs quickly.

The Concierge Support Specialist serves as a liaison between Customer Experience, Sales, Purchasing, and Operations. As a result, strong communication, professionalism, and multitasking skills remain essential. The role also includes providing weekly progress updates and helping the organization identify recurring challenges that affect customer fulfillment.

Candidates with experience in customer support, order processing, data entry, report review, operations coordination, inventory support, customer experience, purchasing support, or administrative workflows may align well with this opportunity. Prior office experience and experience using Microsoft Navision may provide additional advantages.

The position offers $26.00 to $27.00 per hour and may allow hybrid or fully remote work based on manager approval. Overall, this role is a strong fit for professionals who enjoy data-focused customer support, order issue resolution, reporting, cross-functional coordination, and operational problem solving.