Remote Customer Care Social Media Engagement Specialist
Chewy
Job Summary
Chewy is hiring a Customer Care Social Media Engagement Specialist to engage with customers across social media platforms, respond to comments and messages, resolve concerns, and create meaningful customer interactions. This non-phone role focuses on social media engagement, community management, customer support, brand representation, and relationship building.
Job Description
Chewy is seeking a Remote Customer Care Social Media Engagement Specialist to support customer interactions across social media platforms while helping strengthen customer relationships and build an engaged online community. This full-time remote opportunity combines customer support, social media engagement, community management, and brand advocacy in a fast-paced digital environment.
This role fits best as a non-phone customer support position. Team members spend their time responding to direct messages, public comments, posts, and customer inquiries across Facebook, Instagram, X, TikTok, YouTube, and emerging social channels. Instead of handling phone queues, specialists focus on written communication and social engagement while maintaining Chewy’s brand voice.
Daily responsibilities include monitoring social media conversations, resolving customer concerns, identifying trending topics, escalating sensitive issues, and creating memorable customer experiences. Specialists also collaborate with internal teams to ensure accurate responses and maintain alignment with company standards.
The position requires excellent written communication skills, strong judgment, attention to detail, and the ability to manage multiple conversations simultaneously. Successful candidates understand social media culture, online community engagement, platform etiquette, and customer service best practices.
Additional responsibilities include identifying opportunities to create positive customer experiences, recommending personalized surprise-and-delight moments, monitoring brand sentiment, and helping strengthen customer loyalty through thoughtful interactions. Team members also use tools such as Sprinklr, Meta Business Suite, and native social media platforms to manage customer communications efficiently.
Candidates with experience in customer service, social media management, online communities, content moderation, digital engagement, brand support, chat support, or online customer care may align well with this opportunity. Strong multitasking skills, creativity, professionalism, and adaptability are important for success.
Overall, this role is ideal for professionals who enjoy helping customers, engaging online communities, building relationships, monitoring social conversations, and representing a brand through meaningful digital interactions while working remotely.